Jeff Picazio

Design, deploy and maintain virtualized infrastructure
Work alongside cross-functional teams to support projects related to virtualization
Conduct capacity planning and performance analysis of virtual infrastructures
Troubleshoot issues related to virtualization and collaborate with other teams to resolve them
Create and maintain technical documentation, including diagrams and standard operating procedures
Research and recommend new virtualization technologies and implement approved solutions

Clients

Ally Bank, Citizens Bank, Staples, Broward Health, Citrix, IBM

Work experience

Ally Bank. June 2022 - Present

Providing virtualization consulting services to various customers. Monitor and maintain existing Citrix Virtual Apps and desktop environments. Current experience managing vms and Citrix infrastructure. VAD 2203, WEM, App Layering, PVS.

Citizens Bank December 2019 to June 2022

Virtualization engineer

• Functioning in a lead role, managing and deploying all core Citrix and virtualization technologies. Migration effort to server 2016 and windows 10 and decommissioning of legacy Citrix environments. Engaged in golden image creation and review. Monitor and maintain existing Citrix Virtual Apps and desktop environments. Experience with deploying windows images using MDT and MEM. Current experience with Vmware 6.7 hypervisor managing vms and infrastructure. Manage multiple server farms 6.5, 7 and 1912 versions in production/dev/qa environments.

• Provided escalated support, mentoring, and technical leadership to other engineers in the department.

• Provided consulting to clients on certain applications, Implement best practices and general computing processes.

• Provided escalated support, mentoring, and technical leadership to other engineers in the department.

• While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system.

• Identified reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management.

• Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management.

• Work directly with Team Leads to implement designated standards across customer base to improve service delivery.

TCS, Framingham, MA Staples HQ

Citrix Architect September 2018 to August 2019

• Assisted with migration from multiple Citrix farms from XenApp 6.5 to XenApp 7.15. Assisting with migration to Azure, thin client deployment.

• Worked with all Citrix products with client. Provided direction in developing system plans for future growth as well as installing and maintaining Staples systems by creating process and procedure for usage.

• Proficiently operated various software, operating systems and tools including IBM big fix, Vsphere, Citrix administrative tools on windows. Served as a driving force in the conversion of Staples Citrix environment from XenApp 6.5 to Xenapp 7.15.

• Completely built out the Staples Citrix staging environment used for UAT, supported the existing infrastructure over Vmware vsphere and fulfilled coverage of client’s support.

• Held full responsibility in installing, configuring, and documenting overall application and infrastructure environments while overseeing daily operations of current production environments.

• Extensive work with Powershell scripting in Azure.

Broward Health, Fort Lauderdale, FL

Citrix Architect/Team Lead September 2013 to 2018

• Architect, build, and manage high availability lab solutions, high security, and high performance environments.

• Lead Citrix support team of engineers, as well as build and manage the Citrix virtualization platform.

• Anticipated and reacted to major technology changes to ensure the maintenance of company infrastructure.

• Displayed leadership in the competitive landscape. Established technical standards and applied them for product development and company operations.

• Helped establish the company’s technical vision and leading projects to further the company’s technology development.

• Managed Xenapp 7.15 and Xendesktop 7.15 VDI rollouts, NetScaler (traffic management, load balancing and access gateways ). Managed multiple Citrix Xenapp 5, 6.5 farms toward migration effort to version 7.

• Diagnose and troubleshoot VDI implementation issues around performance, access and usability.

• HIPPA and section 119 experience

Citrix Systems, Fort Lauderdale, FL

Senior 2 Software Systems Engineer August 2010 – September 2013

• SDET and Systems engineer engaged in all stages of the product development life cycle including specification design, test plan development, systems engineering, test case documentation, and systems test execution.

• Member of the team focused on product licensing, integration, interoperability of all Citrix products.

• Setup 100's of Xendesktop environments from XD 4 through XD 7 in a typical lab environment consisting of 50 hp blade servers, Xen server and 150 +/- virtual windows 7 desktops.

• Deployed windows server images to 20+/- hp blade servers.

• Created and maintained windows server images and then assigned them to the servers which then pxe booted to the created images.

IBM Systems, Remote

Citrix Architect May 2009 – August 2010

• Work from home to remotely manage and implement Citrix Xenapp, Xendesktop, and Xenserver environments for IBM contracted clients.

• I was responsible for managing steady state support for Coca Cola, AT&T, SunTrust, and Motorola.

• Architected new Citrix environments to meet client needs base on Citrix's best practice policies.

• Assisted clients migrating old Xenapp environments to the latest platform.

• Worked with project managers and other technical infrastructure people on a plan to migrate that infrastructure. Manage steady state Xenserver, Xenapp, and Xendesktop environment for Baxter that are virtual servers.

• Take care of all day to day Xenserver, Xendesktop, and Xenapp environment and user issues for assigned customer base.

• Mentored and trained new team members on advanced Citrix concepts and how to follow processes for FDA accounts.

Education

B.S., Technology, Barry University

A.A., Computer Science, Indian River State College